Awaab's Law Archives

Over the past weeks, we have all sought shelter in our homes from abnormally high temperatures. Households will have struggled to keep their home cool, just as they struggled to keep their property warm last winter. Many people were stuck inside properties suffering from damp, mould, poor ventilation, and general disrepair. The extreme heatwave has been a stark reminder that we don’t just have a problem with the number of homes being built, but a significant housing quality crisis too.

For millions of households, their home actively harms the health, wellbeing, and life chances of everyone who lives there. According to the English Housing Survey, 15 per cent of properties fail the Decent Homes Standard. Those who rent privately are twice as likely to occupy a non-decent home (22 per cent), compared to those who live in a home for social rent (10 per cent). This could be due to hazards like fire dangers and trip hazards, poor energy efficiency, or broken roofs and windows.

While every part of the country has non-decent homes, there are significant geographical differences. Nearly one in five properties in the South West and Yorkshire (18 per cent) are non-decent. This is twice as high as the North East (9 per cent), and significantly higher than London (13 per cent). And the problem is often worse in more rural areas, as local authorities like Westmorland and Furness, Cornwall, and North Yorkshire have large proportions of people living in substandard homes.

Labour’s record

Since 2024, the Labour Government has acted on poor-quality homes. The Renters Rights’ Act will apply a new Decent Homes Standard to the private rented sector, and Awaab’s Law will tackle damp, mould and other hazards in social and private rented homes. The long-term social rent settlement will enable providers to invest in existing stock, while they build thousands of additional high-quality homes.

But the next Prime Minister must go further. While building 1.5m new homes is a necessary ambition, improving existing stock so everyone has access to a safe, secure and accessible home should be a priority too.

This would speak to our history as a party. For more than a century, Labour in government has focused on raising housing standards. The first Labour Government passed the Wheatley Act 1924 that delivered a wave of high-quality council housing, providing an alternative to the slums. The Attlee Government repaired hundreds of thousands of existing homes in six years, while the Wilson Government provided grants to improve housing stock of every tenure. And New Labour’s Decent Homes Programme delivered a sustained programme of public investment that improved around one million social homes.

It is also something that the public favours. Our survey with YouGov found 66 per cent of English adults supported investment to ‘improve existing properties to meet basic housing standards, even if it means reducing the number of homes that are built each year’. Just 15 per cent favoured building more homes at the cost of neglecting improvements to existing properties.

Building while improving

However, the Government does not have to choose between more homes and improvements in existing stock. There is an enormous opportunity to target public investment in streets, blocks of flats, or entire estates for regeneration that builds decent homes in every community. Indeed, the Northern Housing Consortium has estimated over 500,000 good quality homes in the North alone can be created through housing-led regeneration.

The Fabian Housing Centre has set out how we can improve homes in every part of the country, with a specific focus on tackling poor-quality rented accommodation.

The Government should invest £470m a year over a decade specifically to replace and regenerate homes across streets, flat blocks, and whole estates. All funded regeneration projects should be required to show no loss of homes, particularly for social rent. Where affordability challenges are highest, these regeneration projects should be required to increase the number of homes through greater density – particularly for social rent. This funding should be devolved to strategic authorities to deliver estate renewal, in partnership with local councils.

This should be accompanied with specific funding for improvements and maintenance in the social housing sector. A new long-term fund to provide investment over ten years, in predictable waves, will enable all social renters to live in a safe, secure, warm and accessible home. And by helping social housing providers with their maintenance and improvement bills, the Government can unlock financial capacity to build new social homes.

The Government has rightly prioritised housebuilding in the first half of this parliament and must continue to do so. But existing homes need investment too. Funding for regeneration and social housing improvement is required. The next Prime Minister must deliver this to tackle the housing shortage and the housing quality crisis together. That can be a legacy for Labour to be proud of.

Would you like to write for Red Brick? Email rose.grayston@gmail.com to pitch your piece (c.600-900 words)

When Maria first reported the mould spreading across her children’s bedroom walls, she believed help would come quickly. She had done everything tenants are told to do. She filled in the forms. She called repeatedly. She sent photographs. Weeks turned into months. The smell worsened. Her youngest son’s asthma became harder to manage. Eventually, she stopped believing anyone was really listening.

On another estate, a housing officer leaves a community meeting shaken after being subjected to racist abuse while trying to explain local housing allocation rules. Online rumours had spread through the neighbourhood claiming migrant families were being “given homes first.” Facts no longer mattered. Frustration had already found a target.

These stories are uncomfortable because they are not unusual.

Across the UK housing sector, conversations about race, equality and inclusion are no longer optional extras.

They are becoming central to regulation, tenant trust and the future legitimacy of housing providers themselves.

Yet for many ethnic minority tenants and staff, everyday experiences still feel disconnected from the promises organisations make publicly.

Housing has always been deeply personal. It shapes health, safety, identity and opportunity. When people feel ignored, excluded or stereotyped within housing systems, the impact reaches far beyond bricks and mortar.

Economic pressure, housing shortages and political division are creating increasingly tense conditions in many communities. Public conversations around immigration and social housing have become heavily politicised, often fuelled by misinformation online.

Housing associations and councils now find themselves operating at the centre of wider debates about fairness, belonging and social cohesion.

At the same time, the inequalities experienced by many ethnic minority households remain stark. Research from Shelter continues to show that Black, Asian and minority ethnic communities are significantly more likely to experience overcrowding, poor housing conditions and homelessness than white British households.

Government data has repeatedly shown overcrowding rates are substantially higher among Bangladeshi, Pakistani and Black households.

But statistics alone do not fully capture the emotional reality behind these experiences.

Feeling consulted, not heard

My report, Is There a Seat at the Table? Ethnic Minority Voices in Tenant Engagement, explored these issues through surveys involving hundreds of tenants and staff across 25 housing providers.

What emerged was not simply frustration, but exhaustion. Many respondents described engagement structures that appeared inclusive on paper but failed to create genuine influence in practice. An overwhelming 94% believed their organisations could do more to attract ethnic minority tenants into decision-making roles. Nearly every tenant agreed that current engagement systems failed to reflect the diversity of their communities.

Again and again, people described feeling consulted rather than heard. That distinction matters.

For many residents, trust in institutions is already fragile. The legacy of the Windrush scandal still shapes how some ethnic minority communities view public services, including housing providers. When organisations fail to communicate clearly, respond fairly or acknowledge lived experiences, mistrust grows quickly.

This places the housing sector at an important crossroads. Providers are no longer judged solely on repairs, rent collection or development targets. Increasingly, they are judged on fairness, transparency and cultural competence.

But regulation alone will not rebuild trust. Engagement itself must evolve.

Too often, tenant involvement becomes performative. Residents are invited into consultations, focus groups and advisory panels, yet key decisions remain unchanged. People quickly recognise when participation is symbolic rather than meaningful. In many cases, tokenistic engagement damages trust more than no engagement at all.

True inclusion requires intentional effort.

It means holding meetings at times working families can actually attend, providing interpreters and translated materials, and recognising barriers such as digital exclusion, childcare responsibilities and cultural needs. It also means working alongside trusted faith groups and community organisations rather than expecting residents to adapt entirely to institutional systems.

Most importantly, it means sharing power rather than simply collecting opinions.

Misinformation and division

One of the most damaging challenges facing the sector today is the spread of misinformation around housing allocations. The myth that migrants or ethnic minority households unfairly “jump the queue” for social housing has become increasingly common online and in community conversations.

In reality, housing allocations are governed by legal frameworks based on need, vulnerability and local connection – not race or ethnicity. But misinformation spreads faster than policy explanations, particularly on social media platforms designed to reward outrage and division.

The consequences are very real.

Frontline staff experience increased hostility. Tenants become suspicious of one another. Communities already struggling with economic hardship become even more divided. And organisations often find themselves reacting defensively rather than building trust proactively.

Housing providers can no longer afford to remain passive observers in these conversations. Clear communication matters. Explaining allocation systems in plain language matters. Sharing real tenant stories matters. Community-led conversations are often far more effective than corporate statements because people are more likely to trust lived experience than institutional messaging.

Accountability after Awaab Ishak

The sector also faces a growing accountability challenge. The tragic death of Awaab Ishak in 2020 fundamentally changed the national conversation about housing conditions and tenant safety. The introduction of Awaab’s Law has placed new legal responsibilities on landlords to respond to hazards such as damp and mould within strict timeframes.

This matters enormously because ethnic minority households are statistically more likely to experience overcrowded and poor-quality housing conditions.

Yet many tenants still do not fully understand their rights or feel confident using complaints systems. Language barriers, fear of repercussions and previous negative experiences often discourage people from escalating concerns. For some residents, particularly those from communities with low trust in public institutions, silence can feel safer than complaint.

That silence can become dangerous.

Housing providers therefore have responsibilities that extend beyond legal compliance. They must ensure tenants understand their rights clearly, accessibly and in ways that feel culturally competent. Accountability only works when residents genuinely believe their voices will lead to action.

The next five years could become a defining period for the housing sector. Stronger consumer regulation, greater scrutiny of equality outcomes and increasing expectations around tenant voice are already reshaping organisational priorities. Conversations around ethnicity pay gaps, workforce diversity and representation at leadership level are becoming harder to avoid.

There are also emerging risks around technology and AI-driven decision-making within housing services. While automation may improve efficiency, poorly designed systems can unintentionally reproduce existing inequalities if bias is not actively monitored and challenged.

Ultimately, however, this conversation comes back to something deeply human.

Housing is about dignity.

It is about whether people feel safe in their homes. Whether they feel respected when they raise concerns. Whether they believe their experiences matter. Whether they feel they truly belong in the communities they live in.

The organisations that succeed over the next decade will not simply be those with the strongest financial performance or largest development pipelines. They will be the organisations that communities trust.

And trust is not built through slogans or strategy documents alone.

It is built slowly, consistently and visibly – when tenants feel heard, protected, respected and represented every single day.

Would you like to write for Red Brick? Email rose.grayston@gmail.com to pitch your piece (c.600-900 words)