It feels like it’s past time to set up a national tenant body for England. Parts of the Government have been talking with various groups about doing just that – predominantly Baroness Taylor, the Government’s Parliamentary Under-Secretary for housing in the House of Lords, but some other representatives from both houses too.
Why England needs a national tenant body
Beyond asking how to get it off the ground, we should ask what such a body should be for, and what, if anything, national and local government should be doing to drive progress. A properly resourced national tenant body would make the work of politicians, staff at departments involved in the regulation of the social housing sector, and ultimately landlords, easier.
England has been here before. The 2007 Cave Review into social housing regulation argued that tenants needed a far stronger role within the regulatory system, helping pave the way for the National Tenant Voice programme established by the last Labour government in 2009. National Tenant Voice was intended to provide an independent national platform for social tenants to influence policy and regulation, and was set up remarkably quickly once political momentum existed. But the Coalition government abolished it in 2010 before it had fully embedded itself institutionally or built a strong national profile. One lesson from this experience is that any new tenant body will need not only meaningful independence, but also deep roots in local communities and broad public legitimacy if it is to survive changes of government and become a lasting part of England’s housing system.
In Wales, the National Independent Tenant Voice Cymru is already taking part in national policy debates with both landlords and the Senedd. The political landscape is different in Wales than in England, but there are certainly lessons to be learned from Wales about embedding tenants’ priorities within policymaking and creating an effective national tenant voice.
Coincidentally, just after I was asked if I’d like to contribute my thoughts about a national tenant group to Red Brick, I attended a pair of workshops hosted by the National Tenant Alliance – one of the groups setting out the case for a tenant voice in England. These events explored what tenants want from a national body, how it could operate in practice, and what resources would be needed to sustain it.
Having facilitated some of the discussions at these workshops, I have heard first-hand what tenants want a national body to achieve.
Rebalancing power in social housing
One of the core essential features that keeps cropping up is the need to rebalance power between tenants, landlords and government. Much has been made of the changes introduced through the Regulation of Social Housing Act 2023, but many tenants rightly feel it has not met the promises made in the 2018 Social Housing Green Paper.
Rebalancing power means redistributing it. Parts of the social housing sector seem resistant to the changing regulatory environment, but many tenants feel the promises of the 2018 Social Housing Green Paper still have not been fulfilled. From tenants’ perspective, expectations around professionalism, competence and respectful treatment can still feel secondary within the regulatory system. While organisational culture is difficult to legislate for, many other professions manage to uphold clear standards without resistance or lobbying.
Giving tenants a voice locally, regionally and nationally
Tenants also place a lot of value in ensuring that any national body actually operates at the regional and local level. Tenants need an ‘unmediated voice’ in national policymaking, but the issues shaping those discussions are usually rooted in communities and everyday local experience.
A tenant network could be a much better way of spreading what works and what is best practice. The current methods are landlords trying are apparently failing to get better outcomes. Lacklustre tenant satisfaction measures, unambitious Consumer Gradings and warnings from the Ombudsman that the scale of complaints is only getting wider and deeper suggest that the absence of a tenant body treated as equals is creating more work for everyone else, not least Members of Parliament who face a deluge of housing-related casework due to a lack of ambition or progress. Some recent housing policies have not only failed to resolve the many quality issues in social housing, but have been worsening the cost of living crisis for tenants for many years.
Independence, funding and legitimacy
One of the more innovative ideas about the purpose of a national tenant body I heard recently was as a starting point for mediation. Currently tenants have only two mediation routes: formal court-directed mediation once legal proceedings have begun, or ‘alternative dispute resolution’ processes aimed at resolving issues before they escalate to disrepair claims or other legal action. Such processes can still feel heavily weighted towards landlords. I found it fascinating to ponder a situation where a national tenant body could offer not just signposting to other resources, but real advocacy in these situations to rebalance power between tenants and landlords.
So, what should the Government and local authorities and landlords do to support a national tenant body? There are surely going to be a lot of different views among tenants about this, but for my part I think they should largely agree to recognise its validity and then get out of the way.
This doesn’t mean their involvement in funding solutions isn’t important. One of the more popular suggestions for funding is a small annual payment from rents, perhaps taken out of the significant sums paid per home for services from the Ombudsman and Regulator. Although this could take the form of a voluntary membership fee paid per tenancy (as in Wales) no doubt there will be some wrangling over the amounts needed to run a tenant body – and over what implications this funding could have on the independence a tenant body so desperately needs.
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